Contact Us
Last Updated: November 2, 2026
Sanhe Fengchi Dream Trading Co., Ltd.
Operator of alerivoa
Whether you are choosing a Christmas gift box or following up on a purchase, our customer support team is your point of contact.
Write to us
For an existing purchase, include the order number and the email address used at checkout. For a product question, identify the gift box and the detail you would like clarified.
Call us
+86 316 330 6181
When we are available
Monday–Friday, 9:00 AM–6:00 PM
China Standard Time (UTC+8), excluding public holidays in China.
Messages received outside these hours are reviewed during the next service period.
Company address
Sanhe Fengchi Dream Trading Co., Ltd.
No. 1393, Building 2, Yanjing Industrial Park, Yanjiao, Sanhe City, Langfang City, Hebei Province, China
Questions before gifting
We can help clarify listed contents, dimensions, materials, available personalization, and delivery information.
If the gift is needed for a particular date, contact us before ordering. We will explain the available information rather than assume that a seasonal purchase will arrive by Christmas.
Problems after delivery
Let us know if a box arrives damaged, contains an incorrect item, or is missing a component listed as included.
Photographs of the outer carton, gift packaging, and affected contents can assist where reasonably available. Do not use an item that appears unsafe.
Returning a purchase
Our return warehouse is located in China. Contact us for the full address and instructions before shipping.
The company address above should not be used for a return unless we expressly confirm it.
For a gift received from someone else, we can explain the process while protecting the purchaser’s private information.
