Privacy Policy
Last Updated: November 2, 2026
This Privacy Policy describes how personal information is handled when you browse alerivoa, purchase a gift, receive an order, or contact our team.
Who is responsible
Sanhe Fengchi Dream Trading Co., Ltd., operating alerivoa, is responsible for the processing described here and acts as the data controller where that concept applies.
Business address: No. 1393, Building 2, Yanjing Industrial Park, Yanjiao, Sanhe City, Langfang City, Hebei Province, China
Privacy email: service@alerivoa.com
Telephone: +86 316 330 6181
Contact hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
Information involved in an order
Depending on your interaction, we may receive:
- Purchaser contact details, billing information, and delivery details.
- Recipient names, addresses, and contact information supplied for gift delivery.
- Order contents, payment status, transaction references, and shipment records.
- Gift-message or personalization details, where those options are offered.
- Customer-support messages, return requests, and supporting materials.
- Account details, where accounts are available.
- IP address, browser, device information, and website interactions.
- Marketing preferences and privacy choices.
Information comes from you, from a purchaser arranging a gift for you, from your device where permitted, and from providers supporting payment, delivery, and store operations.
Payment credentials are handled through checkout payment services. Do not email complete card details or security codes.
Gift-recipient information
If you provide another person’s details, ensure you are entitled to provide them for the requested gift delivery.
Recipient information is used to fulfill the order, resolve delivery issues, and meet related obligations. Being named as a recipient does not itself constitute consent to promotional emails.
A recipient may contact us about their information. We may need to verify identity while protecting the purchaser’s information.
Purposes and legal bases
We use relevant information to process purchases, prepare any requested personalization, arrange delivery, manage returns, provide support, prevent fraud, maintain records, and meet legal obligations.
Where permitted and subject to applicable choices, we may also use information for website analytics and marketing.
Where a legal basis is required, processing relies on contractual necessity, legal obligations, legitimate interests where appropriate, or consent. Consent may be withdrawn without affecting earlier lawful processing.
Service providers and disclosures
Our Shopify storefront and connected services support hosting, checkout, and order administration.
Necessary information may be shared with payment providers, fulfillment partners, carriers, customer-support providers, and technical or security providers.
Analytics or advertising providers receive information only where those tools are deployed and applicable consent or opt-out requirements are met.
We may also disclose information to comply with law, protect rights and safety, or support a lawful business transaction with appropriate safeguards.
Cookies and preferences
Essential technologies support security, shopping-cart functions, checkout, and preference storage.
Non-essential analytics or advertising technologies, where used, are subject to applicable consent and opt-out requirements. Where prior consent is required, they must remain inactive until that consent is given.
The store’s privacy controls should allow you to accept all, reject non-essential technologies, or manage categories where applicable. Optional consent may be withdrawn through those controls.
We recognize applicable opt-out preference signals, including Global Privacy Control, where legally required.
International processing
We operate from China, and service providers may process information in other countries.
Where required, international transfers use appropriate safeguards, such as approved contractual protections or another lawful transfer mechanism.
How long information is retained
We retain information for the period needed for its purpose, including fulfillment, support, accounting, disputes, and legal obligations.
Retention depends on the record type and applicable requirements. Information no longer required is deleted or anonymized, subject to lawful retention and backup arrangements.
Your rights
Depending on your location, you may have rights to access, correct, delete, receive, or transfer information; restrict or object to processing; withdraw consent; or opt out of specified advertising or sharing activities.
Contact service@alerivoa.com to make a request. We may need proportionate identity verification and will respond within applicable legal timeframes.
We will not unlawfully discriminate against you for exercising a privacy right. You may also complain to the relevant data protection authority.
Children’s information
Purchasing services are intended for adults. Avoid placing unnecessary identifying information about children in gift messages or support requests.
We do not knowingly collect children’s information in circumstances requiring parental consent without the safeguards required by law. Contact us if you believe information has been provided improperly.
Security and policy changes
We use reasonable technical and organizational safeguards appropriate to the information involved. No system guarantees absolute security.
Updates appear with a revised date. Additional notice or consent will be provided where required.
