Shipping Policy
Last Updated: November 2, 2026
This page explains how orders from alerivoa, operated by Sanhe Fengchi Dream Trading Co., Ltd., are prepared and delivered.
Before selecting a delivery address
Available destinations and services depend on the selected product, carrier coverage, and the options enabled at checkout.
Enter the complete recipient address to check availability before payment. If an accepted order cannot be delivered, we will contact you about an alternative or refund the unfulfilled portion.
Preparation and transit
Paid orders are normally processed within 1–3 business days. Standard transit is estimated at 7–15 business days after dispatch.
The combined order-to-delivery estimate is 8–18 business days. Business days exclude weekends and applicable public holidays.
Any different estimate for a specific product, personalization option, or delivery service will be disclosed before purchase.
Payment checks, missing address information, or inventory problems may affect dispatch. If we cannot ship within the stated period, we will notify you, explain the revised estimate, and provide the applicable cancellation and refund options. We will obtain agreement to a delay where legally required.
Free standard shipping
Qualifying merchandise orders of US$39 or more after discounts, excluding taxes and shipping fees, receive free standard shipping.
For orders below US$39, the shipping charge appears before payment. Optional upgraded delivery is charged separately where offered.
Free shipping does not automatically include customs duties or import taxes.
Christmas and other occasion dates
Delivery estimates are not guaranteed arrival dates unless a guaranteed service is expressly offered.
A product’s Christmas theme does not establish a promise that it will arrive before Christmas. Any seasonal deadline must identify the applicable destination, service, and conditions.
If we expressly accept a particular delivery date as essential to an order, that agreement and applicable consumer law govern the available remedies if it is missed.
Where orders are dispatched
The dispatch location depends on inventory and fulfillment arrangements and may differ from our business address.
Our return warehouse is in China, but this does not by itself establish the origin of every outbound shipment. We will not describe goods as locally dispatched unless that statement is accurate.
Tracking and separate parcels
Where tracking is available, we send the details through an order-related communication.
Some orders may travel in separate parcels. We will provide available shipment information so you can distinguish a split delivery from a missing item.
Recipient details and failed delivery
Check the recipient’s name, address, and postal code carefully. Contact us immediately if a correction is needed.
We will try to make changes before dispatch. Any proposed additional redelivery charge will be explained before you agree to it.
Missing or damaged deliveries
Contact support if a parcel is substantially overdue, appears lost, or arrives damaged.
We will investigate with the relevant carrier or fulfillment provider. A “delivered” tracking entry does not automatically prevent investigation.
Where appropriate, we will arrange replacement, refund, or another lawful solution. You are not required to resolve a seller-arranged delivery problem with the carrier alone.
Customs charges
Unless checkout states that duties or import taxes are included or prepaid, the recipient is responsible for applicable charges imposed by destination authorities.
Amounts collected by us are displayed before payment.
Delivery contact
Sanhe Fengchi Dream Trading Co., Ltd., operating alerivoa
Business address: No. 1393, Building 2, Yanjing Industrial Park, Yanjiao, Sanhe City, Langfang City, Hebei Province, China
Email: service@alerivoa.com
Telephone: +86 316 330 6181
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
Returns must be directed to the designated warehouse in China. Obtain its full address from support before posting.
